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You can track your order by doing one or more of the following:
- You can track your order here.
- Use the tracking information provided in your shipping confirmation email:
- Once your items have been sent, you’ll receive a shipping confirmation email containing a tracking ID number and link.
- Hold tight - the tracking ID number may take up to 1 business day to become active.
- Missing your shipping confirmation email? Be sure to check your junk/spam email folder.
Please note, you may receive several shipping confirmation emails to track your order - if your items have been sourced from multiple stores and/or delivered by multiple carriers.
Allow 4 business days from purchasing your items, for your entire order to be dispatched and the shipping details confirmed by email.
Any damaged, faulty or wrong products please use our Contact us form to submit an application for a refund.
- Please upload a clear image of the damaged/faulty/wrong item(s) and make sure you tell us your order number and the item code(s)
- Our Customer Service team will review your refund application
Please allow 2 business days for a response from our Customer Service team confirming your refund and/or next steps
For more information, read our Returns Policy.
Once you’ve received your order confirmation email, please allow:
Metro delivery: Within 2-7 business days
Regional delivery: 5-7 business days
Remote delivery: Within 7-14 business days
We want you to be happy and satisfied with your order. Please note that returns cannot be completed in Kmart stores. Please see our Returns Policy for more information.
Once you have received your order confirmation we work so fast that your order is unable to be changed or canceled. If you still need additional help, please Contact us