Help & FAQ

You can track your order by doing one or more of the following:

  •  You can track your order here.
  •  Use the tracking information provided in your shipping confirmation email:
    •  Once your items have been sent, you’ll receive a shipping confirmation email containing a tracking ID number and link.
    •  Hold tight - the tracking ID number may take up to 1 business day to become active.
    •  Missing your shipping confirmation email? Be sure to check your junk/spam email folder.

 Please note, you may receive several shipping confirmation emails to track your order - if your items have been sourced from multiple stores and/or delivered by multiple carriers.
Allow 4 business days from purchasing your items, for your entire order to be dispatched and the shipping details confirmed by email.  

Any damaged, faulty or wrong products please use our Contact us form to submit an application for a refund.

  • Please upload a clear image of the damaged/faulty/wrong item(s) and make sure you tell us your order number and the item code(s)
  • Our Customer Service team will review your refund application
    • Please allow 2 business days for a response from our Customer Service team confirming your refund and/or next steps

For more information, read our Returns Policy.

Once you’ve received your order confirmation email, please allow:

Metro delivery: Within 2-7 business days

Regional delivery: 5-7 business days

Remote delivery: Within 7-14 business days

We want you to be happy and satisfied with your order. Please note that returns cannot be completed in Kmart stores. Please see our Returns Policy for more information.

Once you’re in the Canva design page, click on the purple help icon in the bottom right corner for design tutorials, guides to creating designs and help to fix any problems you may have. If you still need additional help, please Contact us

Once you have received your order confirmation we work so fast that your order is unable to be changed or canceled. If you still need additional help, please Contact us