I just got my order and something is damaged/faulty/wrong. What do I do?
Any damaged, faulty or wrong products please use our Contact us form to submit an application for a refund.
- Please upload a clear image of the damaged/faulty/wrong item(s) and make sure you tell us your order number and the item code(s)
- Our Customer Service team will review your refund application
- Please allow 2 business days for a response from our Customer Service team confirming your refund and/or next steps
I received part of my order. When am I getting the rest?
Your order may arrive in multiple packages from multiple carriers. Detailed tracking information will be emailed to you when your order is dispatched, or can be viewed at Track your order.
Please allow up to 4 business days from placing your order, for the shipping details to be confirmed by email.
Can I return an item if I change my mind?
Unfortunately we cannot provide a return on a change of mind, on Kmart Create your items are customised by you and are unable to be returned as part of the change your mind policy.
When will I receive my refund?
Depending on your bank, it can take up to 5 business days for the refund to appear in your account.
Your refund will be issued using your original payment method.
If we’re unable to fulfil the majority of your order, you will receive a full delivery fee refund. This is triggered when the value of items refunded to you is greater than 50% of your total order value, excluding the delivery fee.
For change of mind returns, the delivery fee is non-refundable.
If you qualify for a delivery fee refund, you will receive an email notification and your refund will be issued using your original payment method.