Delivery

What are your delivery timeframes?

Once you’ve received your order confirmation email, please allow:

Metro delivery: Within 2-7 business days, excluding VIC*

Regional delivery: Within 5-7 business days, excluding VIC*

Remote delivery: Within 7-14 business days, excluding VIC*

*For all VIC orders, please allow up to 7 days for our fulfillment stores to process your order. For Melbourne metro customers, allow an extra 10 days for delivery. For regional & remote Victorian customers, please allow an extra 10 days for delivery.

Please note, your order may arrive in multiple packages from multiple carriers. Tracking information will be emailed to you upon dispatch.

Allow 4 business days from placing your order, for the delivery details to be confirmed by email.

We always strive to ensure on-time delivery, but there may be instances when packages may be delivered past the estimated date. For example, this may occur with split orders where we dispatch the order from multiple stores in multiple shipments to ensure that the order is delivered in full.

What does delivery cost?

Metro delivery: $10, Within 2-7 business days, excluding VIC*

Regional delivery: $14, Within 5-7 business days, excluding VIC*

Remote delivery: $16, Within 7-14 business days, excluding VIC*

Who will deliver my order?

We use Australia Post to deliver our Kmart Create online orders. 

The tracking link in your shipping confirmation email(s) will take you directly to the carrier’s website to track your package.

You can also click on the below links.

Can I change my delivery address after my order has been placed?

No, you can’t change your delivery address once your order has been placed.

Once you receive your shipping confirmation email, it may be possible for the carrier to change your delivery address or redirect your order. Please contact the carrier directly.

What is authority to leave?

When you give authority to leave, you’re allowing our carriers to leave the package unattended at your address without a signature.

Please note:

  •  If the carrier believes the location is not secure, they will not leave the package unattended
  •  If you opt to leave your order unattended, Kmart will not be responsible for any lost or stolen packages

I gave authority to leave, but the carrier didn’t leave my package. Why?

Safely delivering your package is our carriers’ priority. If the carrier believes the location is not secure, they will not leave the package unattended.

What if I’m not home when my order arrives?

If you provide authority to leave during checkout, you’re allowing our carriers to leave the package unattended at your address without a signature.

  •  If the carrier believes the location is not secure, they will not leave the items unattended

If you don’t provide authority to leave, our carriers will leave a note directing you with next steps.

  •  For Australia Post deliveries, your package will be left at a nearby collection point (e.g. pharmacy, newsagent or post office)

Will I have to sign for my delivery?

If you provide authority to leave during checkout, you will not be required to sign for your delivery.

If you don’t provide authority to leave, you may be required to sign for your delivery.

Can I combine my Kmart Create delivery with my Kmart.com.au order?

No. Kmart Create is a separate shopping experience powered by Canva and fulfilled though a 3rd party partner.